FAQ – SnapSales

Frequently asked questions

Customers must contact us within 5 days of delivery to request a return, refund, or replacement. Eligibility for a refund or replacement depends on the specific product and the reason for the request. Products that arrive damaged, defective, incorrect, or materially different from what was ordered may qualify, subject to product-specific conditions. Please contact us within the 5-day window with your order number and relevant photos or videos, where applicable. Our team will review your request and guide you through the next steps. Approved refunds are generally processed within 7–14 business days.

Yes. You can pay the full order amount online using the payment methods available at checkout. Once the order is placed, we will check product availability and whether delivery is possible to your PIN code. If we cannot deliver to your location, your order will be cancelled and the full amount paid will be refunded, including any processing fee charged to you.

Orders are generally delivered within 10–14 days. Delivery timelines may vary depending on product availability, the delivery location, courier operations, and unforeseen delays.

Yes, COD is available for eligible orders and delivery locations. For COD orders, customers must pay 25% of the order amount in advance to confirm the order. The remaining 75% is payable upon delivery, subject to delivery availability and successful order confirmation.

Yes. A 25% advance payment is required for COD orders. We will check product availability and delivery serviceability for your PIN code after receiving the order. If delivery is unavailable at your location, the order will be cancelled and the full advance amount paid will be refunded.

After receiving your order, we will check whether the product can be delivered to your location. If delivery is unavailable, we will inform you and cancel the order.

Online prepaid orders: The full amount paid will be refunded.
COD orders: The full 25% advance payment will be refunded.

No processing fee charged to the customer will be retained for an order cancelled because delivery is unavailable.

Yes. A fixed shipping and order-processing charge may be added separately to your order total and displayed before you complete checkout. This charge helps cover the applicable costs of preparing and processing your order. The total payable amount, including this charge, will be shown before payment.

If an order cannot be fulfilled because delivery is unavailable at your PIN code, the full amount you paid, including the shipping or processing charge, will be refunded.

Once a refund is approved or an order is cancelled because delivery is unavailable, the refund is generally processed within 7–14 business days. The time taken for the money to appear in your account may vary depending on your bank or payment provider.

For eligible COD orders, approved refunds of advance payments will be arranged through an agreed method, such as UPI or bank transfer. If delivery is unavailable at your PIN code, the full 25% advance payment will be refunded. Please provide accurate refund details when requested.

You may contact us to request cancellation before your order is dispatched. Once an order has been dispatched, cancellation may not be possible. If we are unable to fulfil an order because delivery is unavailable at your location, we will cancel it and refund the amount paid.

Returns due to a change of mind may not be accepted. Products that have been used, washed, altered, or damaged after delivery may also be ineligible for a refund. Product-specific return conditions apply.

Please contact us within 5 days of delivery. Include your order number, a description of the problem, and clear photographs or an unboxing video where available. We will review your request and guide you through the next steps.

Contact us within 5 days of receiving your order. Please provide your order number, a description of the issue, and clear photographs or an unboxing video where applicable. Our team will review your request and provide the next steps. Please do not return an item before receiving instructions from us.

Delivery timelines are estimates and may be affected by courier operations or unforeseen circumstances. If your order is significantly delayed, please contact our support team so we can check its status. A delay does not automatically guarantee a refund.

For eligible refund requests relating to products received, please contact us within 5 days of delivery. Requests submitted after this period may not be accepted, subject to applicable consumer-protection requirements.

If an order cannot be fulfilled because delivery is unavailable at your PIN code, the refund process will be initiated following cancellation; the 5-day product-return request window does not apply to this situation.

For assistance with orders, delivery, payments, returns, or refunds, contact us using the details below.

Email: info@snapsales.shop
Phone: +91 93423 26224
Location: Tamil Nadu, India
Support hours: Monday to Sunday, 10:00 AM–7:00 PM

We aim to respond to customer enquiries within 24–48 hours.

Refund eligibility depends on the product and the reason for the request. Eligible issues may include receiving a damaged, defective, incorrect, or materially different product. Product-specific conditions may apply.

Special offers and discounts may be available only for prepaid online payments. Eligibility depends on the specific offer and its terms and conditions. Please check the offer details before placing your order to confirm whether it applies to your selected payment method.

Real-time shipping updates and tracking details will be shared with you via WhatsApp and email once your order has been shipped.