At SnapSales, we aim to provide a smooth and reliable shopping experience. This Refund Policy explains the conditions under which refunds may be available, how refund requests are reviewed, and how approved refunds are processed.

1. Product-Specific Refund Eligibility

Refund eligibility depends on the specific product purchased. Not all products are eligible for refunds, and the applicable conditions may vary depending on the product category, nature of the issue, and product-specific terms.

Customers are encouraged to review the product description and any applicable refund conditions before placing an order.

Refunds may be considered for eligible cases involving:

• Products received in a damaged condition.

• Defective or non-functional products.

• Incorrect items, sizes, or colours received.

• Products that are materially different from their descriptions on our website.

• Orders cancelled by SnapSales before fulfilment or dispatch, where applicable.

All refund requests are subject to product eligibility, verification, and the applicable terms of this policy.

2. Refund Request Deadline

Customers must contact SnapSales within 5 days of delivery to report a product-related issue and request a refund.

Requests should be submitted within this period so that we can review the issue and determine the appropriate resolution. Requests received after the applicable deadline may not be accepted.

The refund conditions applicable to a particular product will determine whether a refund can be approved.

3. How to Request a Refund

To request a refund:

1. Contact us within 5 days of delivery at info@snapsales.shop or 9342326224 via call or WhatsApp.

2. Provide your order number and a clear description of the issue.

3. Share clear photographs showing the product and the reported problem.

4. For damaged, defective, or incorrect products, an unboxing video is strongly recommended.

5. Wait for our team to review your request and communicate the next steps.

We generally review refund requests within 1–2 business days. Additional information may be requested if necessary to assess the claim.

Please do not send a product back until your request has been reviewed and we have provided the appropriate return instructions.

4. Refund Approval and Resolution

Each refund request will be assessed individually based on the product’s refund eligibility, the issue reported, the information provided, and the applicable product conditions.

Depending on the circumstances, the available resolution may include:

• A refund for an eligible product.

• A replacement, where permitted under the applicable product policy.

• Another appropriate resolution communicated by our support team.

A refund is not guaranteed for every product or every request. Requests that do not satisfy the applicable eligibility conditions may be declined, and the reason will be communicated where appropriate.

5. Refund Processing Time

For approved refunds, the processing time depends on the circumstances of the request.

• Returned products: Refunds are processed within 7–14 business days after the returned item is received and approved, where a return is required.

• Orders cancelled before dispatch: Refunds are processed within 7–14 business days, where applicable.

• Orders cancelled by SnapSales: Refunds for amounts paid are processed within 7–14 business days, where applicable.

These timelines refer to our refund processing. Your bank or payment provider may require additional time before the amount appears in your account.

6. Refund Method

Refunds are generally issued to the original payment method used for the purchase, subject to the applicable payment arrangements.

For Cash on Delivery (COD) orders:

• Any online advance payment will generally be refunded to the original payment method.

• If the remaining balance was paid in cash upon delivery, we may request your UPI or bank details to process the eligible refund.
  

Customers must provide accurate payment details when requested to avoid delays.

7. Return Shipping and Product Returns

Where a product-specific refund request requires the item to be returned, our support team will provide the necessary instructions.

For eligible cases involving damaged, defective, or incorrect products, we arrange return pickup or cover reasonable return shipping costs wherever possible.

In certain cases, we may approve a refund or replacement based on photographs and video without requiring the product to be returned.

Please do not return any product without receiving confirmation and return instructions from SnapSales.

8. Products and Requests That May Not Qualify

Refunds may not be available in circumstances including:

• Products that are not eligible for refunds under their applicable product conditions.

• Requests arising solely from a change of mind or because the customer no longer needs the product, where such requests are not covered by the applicable terms.

• Products that have been used, washed, altered, or damaged after delivery.

• Products returned without required original packaging, tags, accessories, or free gifts.

• Opened or used personal-care, beauty, fragrance, and similar products, or innerwear, unless the applicable policy permits a refund for a damaged, defective, or incorrect item.

• Requests submitted after the applicable refund request deadline.

• Requests that do not satisfy the applicable eligibility requirements or involve suspected misuse or fraud.

These conditions are subject to any applicable product-specific terms and our published Return & Refund Policy.

9. Order Cancellations

Orders may be cancelled by contacting SnapSales before dispatch.

Once an order has been dispatched, it cannot be cancelled. Customers may contact us to determine whether the product qualifies for a return or refund under the applicable conditions.

If an order is cancelled before dispatch, or SnapSales cancels an order, any eligible amount paid, including a COD advance, will be refunded within 7–14 business days.

10. Contact Us

For questions about refund eligibility, a product-specific refund request, or the status of an approved refund, please contact our support team.

SNAP SALES

• Email: info@snapsales.shop

• Phone / WhatsApp: 9342326224

• Customer support hours: Monday to Sunday, 10 AM to 7 PM

Please include your order number and relevant product details when contacting us so that we can assist you efficiently.

SnapSales — Smart finds. Everyday essentials.