Last updated: October 2026

We want you to be happy with your purchase. This policy explains when you can return an item, how replacements and refunds work, and how to cancel an order.

1. Return Window

You may request a return within 5 days of delivery. Requests made after 5 days cannot be accepted.

2. What Is Eligible

You can request a return if the item you received is:

• damaged on arrival;
• defective or not working;
• different from what you ordered (wrong item, size or colour); or
• materially different from its description on our website.

3. Replacements

Replacements are offered for damaged items only, subject to stock availability. If a replacement is not available, we will refund you instead. For defective, incorrect or materially different items, the remedy is a refund after the item is returned and approved.

4. What Is Not Eligible

• Returns for change of mind, or because you no longer need the item.
• Items that have been used, washed, altered or damaged after delivery.
• Items returned without original packaging, tags, accessories or free gifts.
• For hygiene and safety reasons, opened or used personal-care, beauty, fragrance and similar products, and innerwear, unless the item arrived damaged, defective or incorrect.
• Slight variations in colour or appearance caused by photography or screen settings.
• Requests made after the 5-day return window.

5. How to Request a Return

1. Contact us within 5 days of delivery at info@snapsales.shop or 9342326224 (WhatsApp or call).
2. Share your order number, a short description of the problem, and clear photos. For damaged or incorrect items, an unboxing video is strongly recommended.
3. We review your request, usually within 1 to 2 business days, and tell you whether it is approved.
4. If approved, we will give you return instructions. Please do not send any item back until we confirm and provide the correct return address or pickup details, because items returned without approval may not reach the right location and cannot be refunded.

6. Return Shipping

If the item is damaged, defective or incorrect, we arrange the return pickup, or cover reasonable return shipping costs, wherever possible.

7. Refunds

• Refunds are issued within 7 to 14 business days after the returned item is received and approved.
• Refunds go back to your original payment method.
• For COD orders, the online advance is refunded to its original payment method. If you paid the balance in cash on delivery, we will ask for your UPI or bank details to send that part of the refund.
• Your bank or payment provider may take a few extra days to show the refund.

8. Order Cancellation

• You may cancel an order before it is dispatched by contacting us with your order number.
• Once an order is dispatched it cannot be cancelled. You can follow the return process if the item is eligible.
• If you cancel before dispatch, or if we cancel an order (for example, because an item is out of stock), you will receive a full refund of the amount paid, including any COD advance, within 7 to 14 business days.

9. Our Right to Refuse

We may decline a request that does not meet this policy, or where we find signs of misuse or fraud. We will explain the reason.

10. Contact

SNAP SALES (Proprietorship)
Email: info@snapsales.shop
Phone / WhatsApp: 9342326224
Customer support hours: Monday to Sunday, 10 AM to 7 PM