Last updated: October 2026

This policy explains how SNAP SALES ships orders, how long delivery takes, and what to do if something goes wrong.

1. Where We Ship

We ship to addresses across India. We do not currently ship internationally.

2. How Your Order Is Fulfilled

We work with independent suppliers and fulfilment partners. After you order, we confirm the item with our partner, who packs and dispatches it. Your parcel may therefore ship from a partner’s warehouse and may arrive in the partner’s or courier’s packaging. If you order several items, they may arrive in separate parcels on different days. We remain responsible for your order and your point of contact throughout.

3. Processing and Delivery Times

• Order processing and dispatch: within 1 to 3 business days after your order is confirmed.
• Delivery: usually 10 to 14 business days after dispatch, depending on your location and the courier.

These are estimates, not guarantees. Remote locations, public holidays, sale periods, weather and courier delays can add time. Business days exclude Sundays and public holidays.

4. Shipping Charges

Any shipping charges, and any free-shipping offer, are shown at checkout before you pay.

5. Order Tracking

Once your order is dispatched, we will send tracking details by email, SMS or WhatsApp where available. Tracking can take up to 24 to 48 hours to start showing updates after dispatch.

6. Cash on Delivery (COD)

• COD is available for many serviceable pin codes. It may not be available for every location or product.
• For COD orders, 25% of the order amount must be paid online in advance at checkout. The remaining 75% is paid in cash or by UPI to the delivery agent.
• Your order is processed only after the advance payment is received.
• If you cancel before dispatch, or if we cannot fulfil the order, the advance is refunded in full.
  

7. Delivery Attempts and Address Accuracy

Please provide a complete and correct address and a working phone number. The courier will usually make several delivery attempts. If delivery fails because of an incorrect address, an unreachable number, or repeated refusal, the parcel may be returned to the sender. We will contact you, and re-shipping may involve an extra charge.

8. Delayed or Missing Parcels

If your order hasn’t arrived within the estimated time, contact us with your order number and we will check with the courier and our partner. If a parcel is confirmed lost, we will send a replacement where stock is available or refund you.

9. Damaged or Incorrect Parcels

Please check your parcel on delivery. If it looks tampered with or damaged, or if you receive the wrong item, contact us within 7 days of delivery. We recommend recording an unboxing video. See our Return & Refund Policy.

10. Contact

SNAP SALES (Proprietorship)
Email: info@snapsales.shop
Phone / WhatsApp: 9342326224
Customer support hours: Monday to Sunday, 10 AM to 7 PM